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Pellet Stove Diagnostic Service

If your pellet stove isn’t operating properly, our Pellet Stove Diagnostic Service provides a thorough on-site evaluation to identify the cause and recommend the right solution. A trained technician will inspect system performance, check for safety concerns, and determine what service or repairs may be needed to restore efficient operation.

This service includes:

  • Visual inspection of the stove, venting, and exhaust system
  • Testing ignition, burn pot, feed system, and electrical components
  • Identifying signs of wear, blockage, or malfunction
  • Checking for safety concerns that may affect performance
  • Clear explanation of findings and recommended next steps

Please note: Diagnostic service covers the initial on-site evaluation only. Return visits and repair parts are not included in the service charge.

Schedule Your Pellet Stove Diagnostic Today!
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Our Clients Agree: We Sweep The Competition!

Quick, courteous, clean, and professional service, Tye was great to work with! This is our 2nd time using Cascade and we highly recommend them.
Micheal T.
Jace was awesome. Very knowledgeable & fixed the issue. I’d highly recommend this company!
Wendy M.
My Wife and I are very pleased with the service and the efficient way the two guys work in cleaning our chimney. They gave an excellent explanation of the work they did with photos of the chimney before the work and after. We have used their service before and would highly recommend their service.
Gersome R.
Tye and assistant were early to arrive and took extra steps to maintain clean surfaces in our house. Had to get on the roof to remove and clean the spark arrestor and vacuum the wood stove interior and chimney. Very polite and friendly during the visit.
Luanne H.
Love the photos this year! Reliable, trustworthy, organized, clean, and prompt. Second year with the same Sweep. He is very respectful and kind. Thank you Cascade.
Geri C.
Highly recommend. Fantastic communication from start to finish. Ty was thorough and efficient. Signed up for yearly maintenance. Couldn’t be happier.
Becky F.
Levi was thorough, professional, and a super cool dude!
Sydney R.
Came when they said they would, did a clean professional job at a reasonable price.
Russel H.
Very good experience with contacting this company and scheduling. The technician (Tye) arrived on time and was professional and efficient. I'm glad I tried this company and will definitely be a repeat customer.
Julie T.
Excellent communication leading up to the appointment. Showed up on time. Friendly professional tech. Clean and efficient service. Would def use again.
Paul O.
Super efficient! Very informative! Very knowledgeable! Great value! Reliable/on time! Work creates a feeling of safety when using a wood burning stove. Very effective communicator!!! Highly recommend Ty and his company!!!
Karen A.
Been using Cascade Chimney for several years. We use our fireplace for our main heat source. They have great communications and on time. Never leaves a mess and does a great job.
Sarah R.

Service Plans
That Keep You Covered

Noticing your system isn’t looking or performing like it used to? Even the most durable systems require expert care to continue operating safely and efficiently.

Our Service Plans deliver immediate performance improvements and long-term protection—so your system works perfectly when you need it most.

Key benefits include:

  • Enhanced draft performance to prevent smoke and harmful gases like carbon monoxide from entering your home
  • Comprehensive system diagnostics to ensure all components are functioning properly
  • Reduced dangerous fire risk through complete removal of soot and creosote buildup
  • Extended system lifespan by minimizing wear, overheating, and internal damage
  • Code compliance and comprehensive inspection forms
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Pellet Stove Diagnostic

Frequently Asked Questions

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Electrical shorts, failing motors, or wiring problems require professional service.

Error codes vary by manufacturer. We diagnose and repair all major brands. Have our techs out to provide a professional diagnosis and repair for this issue.

Blower motors, bearings, or auger components may require service. Have our techs out to provide a professional diagnosis and repair for this issue.

Auger motor issues, jammed pellets, or control board malfunction may be the cause. Have our techs out to provide a professional diagnosis and repair for this issue.

Safety sensors may be detecting overheating or airflow problems. Have our techs out to provide a professional diagnosis and repair for this issue.

Possible causes include igniter failure, dirty burn pot, airflow obstruction, or control board issues.

Still Have Questions? Call Us!

Protecting your hearth and home can start today. Contact us today to schedule your service or consultation with a licensed technician!

Call Cascade Chimney at 541 388-3981
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