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Chimney Cleaning & Inspection

Do You Provide Inspection Reports?

Yes. We provide NFPA 211 compliant inspections suitable for insurance and real estate transactions.

What Is a Level 2 Chimney Inspection?

Required during home sales
Required after chimney fires
Required after mechanical changes
Includes video scanning of flue interior

What Is a Level 1 Chimney Inspection?

Annual visual inspection
Required for continued safe use
Covers accessible portions of the chimney and appliance

What Is Included in a Chimney Inspection?

Our inspections have a 21 point checklist from the NFPA 211 to ensure safety, code compliance, and comfortable continued operation.

How Often Should I Have My Chimney Cleaned?

Annual inspection is required, with cleaning as needed depending on usage.

Do You Offer Professional Chimney Cleaning?

Yes. We remove creosote, soot, and blockages while also providing a complete inspection and education to all of our valued customers.

Dryer Vent Cleaning

What other benefits come with a dryer vent cleaning other than fire safety?

Cleaning your dryer vent does not just reduce risk of house fire – it also improves your dryer’s lifespan and efficiency. Dryer not performing as well as it used to? It is probably time to get your dryer vent cleaned.

What if I am unsure if my dryer vent needs cleaning?

We offer a complimentary evaluation of your dryer vent when we service your home – just tell your technician you are interested at time of service.

Can you clean my dryer vent and hearth system in one trip?

Yes, for your convenience we always recommend to pair a dryer vent cleaning with our services to save yourself time.

Why should I clean my dryer vent?

Dryer vents are a leading cause of house fires. Cleaning your dryer vent is essential for the safety of your home.

How often should I clean my dryer vent?

We recommend cleaning it once a year – especially if your dryer is heavily used.

Gas Fireplace Installation & Replacement

How Much Does It Cost to Install a Gas Fireplace?

Costs depend on venting requirements, gas line installation, framing, and finish work. We provide detailed written proposals for everything we do.

Do I Need a Permit for Gas Fireplace Installation?

In most areas, yes. We can help you determine what you need for your install.

Do You Run New Gas Lines?

No. However, we do have a list of preferred plumbers to provide this service.

Can You Replace an Old Gas Fireplace?

Yes. We remove outdated units and install modern, energy-efficient models that can suit any look.

Can You Convert My Wood Fireplace to Gas?

Absolutely. We evaluate your chimney’s condition, install venting systems, and ensure safe, code compliant installations.

Do You Install Gas Fireplace Inserts?

Yes. We sell and professionally install high-efficiency inserts into existing masonry or prefab fireplaces with proper liners and vent systems.

Gas Fireplace Repairs and Cleaning

Do You Service Ventless Gas Fireplaces?

Yes. We inspect oxygen depletion sensors, burner function, and room sizing for safe performance.

Do You Inspect Direct Vent Gas Fireplaces?

Yes. We inspect vent pipe connections, terminations, and clearances to combustibles.

Why Does My Gas Fireplace Pilot Light Keep Going Out?

A failing thermocouple or thermopile, dirty pilot assembly, draft interference, or venting issue may be responsible. We clean and test components while verifying proper venting clearances for safe combustion.

Why Is My Gas Fireplace Not Turning On?

Common causes include ignition failure due to faulty IPI, thermocouple issues, wall switch problems, remote malfunction, or interrupted gas supply. We perform full diagnostics, gas pressure testing, and safety checks to restore safe operation.

What Is Included in a Gas Fireplace Tune-Up?

How Often Should a Gas Fireplace Be Serviced?

NFPA 211 recommends professional service annually, especially before the heating season.

NFPA 211

Why Does A Professional NFPA 211 Inspection Matter?

A professional inspection ensures:

Chimney liner integrity
Safe appliance connection
Proper vent sizing
Correct clearances
Structural soundness
Documentation for insurance or real estate needs

Annual inspections are not just recommended — they are the nationally recognized safety baseline.

What Happens If a System Is Not NFPA 211 Compliant?

Non-compliance can result in:

In many cases, older installations were built to outdated standards and may no longer meet current safety requirements.

What Are The Key Safety Areas Covered in NFPA 211?

Chimney Construction Standards

Masonry chimney thickness requirements
Flue tile specifications
Liner requirements
Structural integrity standards

Liner Requirements

Stainless steel liner sizing
Proper connection to appliances
Insulation requirements
When relining is mandatory

Appliance Installation

Proper hearth protection
Floor protection requirements
Clearance to walls and ceilings
Connector pipe installation

Maintenance Standards

Annual inspection recommendation
Cleaning thresholds
Creosote removal guidelines
Post-chimney fire procedures

Why Does NFPA 211 Matter for Businesses?

NFPA 211 is equally critical for commercial properties such as:

Restaurants with wood-fired ovens
Hotels with lobby fireplaces
Multi-family housing
Property management companies
Commercial buildings with solid-fuel systems

1. Reduces Liability Risk

Failure to comply with recognized safety standards can expose businesses to:

Fire damage liability
Injury claims
Regulatory fines
Insurance disputes

NFPA 211 establishes the accepted standard of care.

2. Required by Building Codes

Many local and state building codes adopt NFPA 211 either directly or by reference. That means:

Installations must meet NFPA 211 to pass inspection
Repairs and modifications must follow code
Venting systems must meet clearance and liner requirements

Non-compliant systems may fail municipal inspection.

3. Essential for Real Estate Transactions

During commercial or residential property transfers, a Level 2 inspection (as defined in NFPA 211) is commonly required. This protects:

Buyers
Sellers
Real estate agents
Property managers

Why Does NFPA 211 Matter for Homeowners?

1. Prevents Chimney Fires

Creosote buildup inside a chimney is highly flammable. NFPA 211 outlines:

Inspection frequency (annual minimum)
Cleaning requirements when buildup is present
Proper liner sizing and installation
Clearance to combustibles

Following these standards significantly reduces the risk of chimney fires.

2. Protects Your Family from Carbon Monoxide

Improper venting can allow carbon monoxide (CO) to enter your home. NFPA 211 addresses:

Proper draft and vent sizing
Safe vent connector installation
Chimney height requirements
Appliance vent compatibility

These provisions are designed to prevent dangerous backdrafting and exhaust leakage.

3. Establishes Inspection Levels

NFPA 211 defines three levels of chimney inspection:

Level 1 Inspection

- Annual visual inspection
- Required for continued safe use
- Covers accessible portions of the chimney and appliance

Level 2 Inspection

- Required during home sales
- Required after chimney fires
- Required after appliance changes
- Includes video scanning of flue interior

Level 3 Inspection

- Required when concealed damage is suspected
- May involve removal of walls or chimney components

These inspection levels provide a clear roadmap for determining chimney safety.

4. Ensures Proper Clearance to Combustibles

One of the most critical safety rules in NFPA 211 involves required clearances between:

Chimneys and framing
Stove pipes and walls
Fireplaces and mantels
Vent connectors and ceilings

Improper clearances are a leading cause of structure fires. NFPA 211 provides exact minimum spacing requirements to prevent ignition of surrounding materials.

5. Protects Home Insurance Coverage

Insurance companies often reference NFPA 211 when investigating claims involving:

Chimney fires
Fireplace-related structure fires
Carbon monoxide incidents

Non-compliant installations may jeopardize coverage. A documented inspection performed to NFPA standards protects homeowners legally and financially.

Pellet Stove Installation & Replacement

Do Pellet Stoves Require Electricity?

Yes. Pellet stoves use electricity for augers, blowers, and control systems.

How Much Does Pellet Stove Installation Cost?

Installation cost varies based on venting length, electrical needs, and hearth requirements. We provide detailed estimates and customer education about best placement.

Do You Vent Pellet Stoves Through the Wall?

Yes. Many pellet stoves use direct horizontal venting when permitted by code and manufacturer.

Can You Replace My Old Pellet Stove?

Yes. We remove and upgrade outdated units with a number of brands we are authorized dealers for.

Do You Install Pellet Stove Inserts?

Yes. We install inserts with proper venting and outside air kits when required.

Pellet Stove Maintenance

Do Pellet Stoves Require Professional Maintenance?

Yes. Professional maintenance ensures safe operation and extends appliance lifespan.

How Much Does Pellet Stove Service Cost?

$246 for freestanding and $296 for pellet insert. Save money with our service plans by inquiry when you call to schedule a service.

What Is Included in a Pellet Stove Service?

How Often Should a Pellet Stove Be Serviced?

At least annually — more often for heavy use.

Do You Offer Pellet Stove Cleaning Service?

Yes. Pellet stoves require deep internal cleaning beyond homeowner maintenance. Our technicians are trained and certified to provide you with the service your system needs to operate at its best.

Pellet Stove Repair & Troubleshooting

Why Does My Pellet Stove Keep Tripping the Breaker?

Electrical shorts, failing motors, or wiring problems require professional service.

What Does My Pellet Stove Error Code Mean?

Error codes vary by manufacturer. We diagnose and repair all major brands. Have our techs out to provide a professional diagnosis and repair for this issue.

Why Is My Pellet Stove Making a Loud Noise?

Blower motors, bearings, or auger components may require service. Have our techs out to provide a professional diagnosis and repair for this issue.

Why Is My Pellet Stove Not Feeding Pellets?

Auger motor issues, jammed pellets, or control board malfunction may be the cause. Have our techs out to provide a professional diagnosis and repair for this issue.

Why Is My Pellet Stove Shutting Down?

Safety sensors may be detecting overheating or airflow problems. Have our techs out to provide a professional diagnosis and repair for this issue.

Why Won’t My Pellet Stove Ignite?

Possible causes include igniter failure, dirty burn pot, airflow obstruction, or control board issues.

Service Plan

How long does this service plan last?

Your plan will last until canceled, with a minimum of one year.

What if I want to get on a service plan, but do not currently need a cleaning?

You can begin your plan and start saving now – you will be all prepared for when that next cleaning needs to happen.

Why should I be on a service plan?

Being on a service plan is a stress free way to ensure that your system routinely receives the care it needs – saving you the time it takes to wait on a last minute cleaning and the money you might spend if your system is not well maintained.

When will I receive the cleaning that is included in my service plan?

Service plans start at the time of signup. This means you will receive it as soon as you need it.

What does priority scheduling mean?

If you are on the priority scheduling list, you get to choose what month you would like your system serviced and get seen earlier than other customers. Without this benefit we will fit you in based on availability.

When will I start receiving discounts on services and parts?

Savings start when you sign up for a qualifying service plan.

Wood Fireplace Installation & Upgrades

What Is the Cost to Install a Wood Stove?

Costs vary depending on chimney modifications and hearth requirements. We provide detailed estimates for sales and service of your new wood stove.

Do You Install Stainless Steel Chimney Liners?

Yes. We install UL-listed stainless liners sized for your appliance.

Do You Remove Old Wood Stoves?

Yes. We safely disconnect and remove outdated appliances then cap existing venting or replace it with a new system.

Can You Convert a Wood Fireplace to a Gas Insert?

Yes. We handle safe conversion and proper venting installation as well as sales and continued service.

Can You Install a New Wood-Burning Stove?

Yes. We ensure proper hearth protection, clearances, and venting. We also offer customer education on how to burn safely and correctly.

Do You Install Wood Stove Inserts?

Yes. Inserts improve efficiency and safety while also offering ease of use and much greater heat output.

Wood Stove & Fireplace Repairs

Can You Inspect After a Chimney Fire?

Yes. A Level 2 inspection is required to assess damage before reuse.

Do You Repair Chimney Caps and Crowns?

Yes. Caps and crowns prevent water damage, we typically recommend getting a cap that covers both your crown and flues, call us for a quote!

Can You Repair Cracked Firebrick?

Yes. We replace damaged firebrick to protect the stove body so that your steel does not warp or crack as well.

Do You Replace Wood Stove Door Gaskets?

Yes. Proper door seals are critical for efficiency and safety.

Why Is My Wood Stove Glass Turning Black?

Burning unseasoned wood, low burn temperatures, or poor draft can cause soot buildup. Burn hot fires and dry wood (between 6-20% moisture content). Have one of our technicians out for a cleaning and educational walk through.

Why Is Smoke Coming Back Into My House?

Backdrafting can be caused by:

Flue blockage
Cold chimney
Negative air pressure
Improper chimney height
Cap clogged

We correct draft issues to restore safe operation as well as educate you on how to best use your system.